STORE POLICIES

Payment Methods

- Credit / Debit Cards
- PAYPAL

Wholesale Inquiries

For retail, online or wholesale inquiries, please email us for our information at info@sophiadeeskincare.com 

Shipping

All orders will be processed and shipped within 5 business days of receiving your order. 

In the unlikely event your order cannot be processed and shipped within 5 business days, we will contact you with the option for a full refund. 

If you have questions about a purchase that has not yet shipped, you may contact us at info@sophiadeeskincare.com and we will respond within 24 hours.

Refunds

Last updated October 02, 2019 

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

 RETURNS

 All returns must be postmarked within thirty (30) days of the purchase date. Products must be at least half full to qualify for a refund.

 RETURN PROCESS

 To return an item, place the item securely in its original packaging, and mail your return to the following address:

 

Sophia Dee Skincare

Attn: Returns

PO BOX 2013 

Cedar Park, TX 78630

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS    

 For defective or damaged products, please contact us at info@sophiadeeskincare.com to arrange a refund or exchange. 

 

QUESTIONS

 If you have any questions concerning our return policy, please contact us at: 

info@sophiadeeskincare.com 

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